Frequently Asked Questions

Cancellation Policy

Your time and your therapist’s time are both valuable. To keep our care flowing smoothly for all families, we ask for 48 hours’ notice if you need to cancel or reschedule. With less than 48 hours’ notice, the full appointment fee will apply.

If you’re feeling unwell, we encourage you to reschedule. With at least 2 hours’ notice, there’s no fee. For last-minute cancellations under 2 hours, a $90 fee will apply.

If you go into labor, your credit will be lovingly held for 90 days for a future postpartum massage. Refunds are not given.

Thank you for honoring these guidelines, they help us ensure every mother receives the care she needs.

Single visits are still available at $250 each (your first visit is always $185). Care Plans, however, offer the best value and the greatest benefits over time.

If you’ve seen us before October 1, 2025, you’re considered a legacy client. You may contact us for a special code to continue booking single sessions at the previous rate of $185 through the end of 2025.

All Prenatal Care Plans and the Mother’s Passage Care Plan may be extended by up to 8 weeks in special circumstances. If you need extra time, just reach out, and we’ll review your request and do our best to accommodate.

We want your care to feel accessible and supported. That’s why we offer several ways to make your plan work for you:

• Pay in full — enjoy extra savings

• Finance with Klarna or Afterpay —make smaller installments over time, with more flexibility than traditional payment plans.

• Use your HSA or FSA Card — we accept Health Savings and Flexible Spending Accounts

• Possible insurance reimbursement — while we don’t bill insurance directly, we provide super bills for you to submit. Many clients receive full or partial reimbursement this way.

• Friends & family support — we’ve created an editable letter you can use to ask loved ones to contribute to your care, or to add a Care Plan to your registry

Gratuities are not included in our pricing. While never expected, they’re a meaningful way to honor your practitioner's care and dedication.

Please park in the designated slots marked "Sparrow's Nest" in our parking lot. You may also park on the streets surrounding our studio for free, with no time limits.

We have several service zones that span Los Angeles, Orange County and San Bernardino County. We serve a 15 miles radius around each of our service zones at our normal house-call rates.

Anything beyond 15 miles warrants an extra $50 service charge. Maximum travel distance is 40 miles outside one of our zones.

We need a minimum of 6'x8' to fit our massage table in your home. If you don't have this much space, there's a possibility we can work on your bed for prenatal/ postpartum work. Please call us ahead of time to discuss.

We will bring everything else to you, including:

Table

sheets

bolsters

oil

relaxing music 

No. While our specialty is supporting women through fertility, pregnancy, postpartum, and beyond, our care extends to every season of life. We also welcome your friends and family into our Therapeutic Wellness Plans, offering tailored, high-quality bodywork, skincare, and EFT for both women and men.

You may undress to your own level of comfort. Some clients undress fully, while others prefer to keep undergarments on. Whatever you choose, you’ll have privacy and time to get settled beneath the sheets. Our therapists are skilled in professional draping, ensuring that only the area being worked on is uncovered, and that your comfort and modesty are always respected.

Shaving is not necessary at all, on any part of the body. 

You don’t need to be freshly showered before your appointment, but a general level of cleanliness and hygiene is appreciated. Please do not come to your session directly after a rigorous workout without showering first.

There are benefits to both, and we will follow your lead. Talking allows processing of life events which may add to your relaxation. We will not give advice, but can be a non-judgmental, caring, listening ear for you. Not talking may allow you to drop into a deeper state of relaxation and peace. 

*Please note that you should always speak up if anything is painful, uncomfortable, or if you need something different (change in speed, pressure, focus, or if you need to pause or stop a session for any reason).